Return & Refund Policy

1. Same Day Dispatch your order and Delivered within 4-7 Working days.

2. If you received a fake product, damage product and wrong product from the seller, you can place a request for return on same day. After receiving the request we will arrange return pickup within 24 hours and you will get your replace product within 4-7 working days

Our Courier Partner is : Artu Logistic, Ecom Xpress, Ekart, Amazon Shipping, Xpressbees, DTDC, Smartr, Shadofax, Delhivery, Bluedart etc

Mail us - support@theartu.in

Refund policy We have a 2-day return policy, which means you have 2 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at refund@theartu.in If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at refund@theartu.in. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. refund@theartu.in